Terms of Service

These terms apply to every clinic that uses Skinvoicer. By creating an account or ticking "I agree", the clinic accepts them.

1. Who we are

Skinvoicer is run by Yurav Sukeri, trading as Skinvoicer ("Skinvoicer", "we"), a sole proprietorship in South Africa. Our registered Information Officer under POPIA is Yurav Sukeri.

Contact: yuravinvoicing@gmail.com · skinvoicer.co.za

2. What Skinvoicer does

Skinvoicer is web software for skincare, aesthetic and wellness clinics. It lets a clinic keep client record cards, signed consent forms, visit notes, before and after photos, invoices and reports, and see clients who are due back.

"You" or "the clinic" means the business that opens the account, and everyone it lets use that account.

3. Your account

• You must be at least 18 and authorised to act for the clinic.
• Keep your login details private. You are responsible for what happens under your account.
• Tell us straight away if you think someone else has used your account.
• Give us correct contact details so we can reach you about your account, billing or security.

4. Your responsibilities as a clinic

• You decide what client information to record and why. You must have a lawful reason to record it, including consent where POPIA requires it, especially for health information.
• You are responsible for the wording of your own consent and indemnity forms, and for any professional or medical decisions you make.
• If you treat clients under 18, you are responsible for getting consent from a parent or guardian.
• Only send recall or other WhatsApp messages to clients who are happy to hear from you, and honour any request to stop.

5. Client information and privacy

Your clients' information belongs to you. Under POPIA, your clinic is the responsible party for it, and Skinvoicer is your operator: we process it only to run the service for you.

• We only use your clients' information to provide Skinvoicer to you. We never sell it, use it for advertising, or contact your clients ourselves.
• We keep it secure, as set out in our Operator Agreement, which forms part of these terms.
• If we learn of a security breach affecting your clients' information, we will tell you immediately, so you can decide what notice your clients and the Information Regulator need.
• How we handle your own account details (your name, email and billing) is set out in our Privacy Policy.

6. Fees, free period and cancelling

• Free period: new clinics get the first 2 weeks free. No card is needed. Billing starts after the free period only if you choose to continue.
• Paying: fees are paid monthly in advance by EFT, using your invoice number as the reference. Prices are in rand. Skinvoicer is not VAT-registered, so no VAT is added.
• Late payment: if a payment is more than 14 days late, we may pause the account after giving you notice. Your data stays safe while paused.
• Price changes: we give at least 30 days' notice of any change to the standard price. Founding prices do not go up.
• Cancelling: there is no contract. Cancel any time by telling us in writing (WhatsApp or email). The cancellation applies at the end of the month you've paid for. We don't refund part-months.

7. Using Skinvoicer properly

Don't use Skinvoicer to break the law, send spam, store information you have no right to hold, or try to access another clinic's data or interfere with the service. We may suspend an account that does.

8. Availability and support

• We test every update before releasing it, so we don't take Skinvoicer offline for our own changes. It may still occasionally be unavailable because of problems with our hosting providers or internet outages, which we can't fully control. We can't promise it will never be interrupted.
• We back up all data every night, encrypted. You can download a copy of your data at any time from Settings → Download my data.
• Support is given by WhatsApp or email, on weekdays during business hours. We aim to reply within one business day.

9. Changes to Skinvoicer and these terms

We keep improving Skinvoicer, so features may change. If we change these terms in a way that matters to you, we will tell you at least 30 days before the change applies. If you don't agree, you can cancel before it does.

10. Leaving Skinvoicer

• Before you cancel, you can download an export of your clients, visits, invoices, consent forms and custom sections (Settings → Download my data), or ask us to help.
• We delete your account and your clients' information within 30 days of closing it, including photos and signatures. Copies in our backups are removed as those backups expire, within a further 30 days.
• We may keep basic billing records where the law requires it.

11. Liability

• Skinvoicer is a record-keeping and invoicing tool. It does not give medical, legal or tax advice, and you remain responsible for your treatments, records and tax.
• To the extent the law allows, our total liability to you is limited to the fees you paid us in the 3 months before the claim.
• We are not liable for indirect losses, such as lost profits or lost clients, or for problems caused by things outside our reasonable control, such as power cuts, internet outages or our hosting providers.
• Nothing in these terms takes away rights that the law, including the Consumer Protection Act where it applies, says we cannot limit.

12. Law and contact

These terms are governed by the laws of South Africa. If there's a problem, contact us first and we'll try to sort it out together.

Yurav Sukeri t/a Skinvoicer · yuravinvoicing@gmail.com · skinvoicer.co.za